Please read these terms and conditions carefully
VipGo Services does not bypass or replace mandatory airport procedures, including passport control, security screening, and customs.
Passengers must comply with all immigration and customs rules and regulations. Personal items and documentation remain the passenger’s responsibility throughout these processes.
VipGo Services operates as a separate entity from airlines, immigration, and customs agencies. In the event of flight delays, cancellations, or alterations to border restrictions that prevent passengers from utilizing our Meet and Greet service, the terms and conditions of the service remain unchanged. Fees incurred for staffing and operational preparations are non-refundable. The extent of assistance provided by VipGo Services is subject to the regulations and operational constraints imposed by airport authorities. It is essential to understand that VipGo Services cannot override or influence decisions made by airline, immigration, or customs officials.
Customers are responsible for all applicable Value Added Taxes (VAT) levied on VipGo Services. The specific VAT rate is determined by the location where the service is rendered.
A service request becomes a binding order upon receipt of an official confirmation email from VipGo Services. Until such confirmation, the request remains non-binding.
Payment does not guarantee booking confirmation. Customers will receive a booking status update via email. Refunds are issued for denied or unavailable services. VipGo reserves the right to cancel bookings up to 24 hours prior to service due to unforeseen circumstances, such as airport service suspensions. Customers will receive timely notification and a full refund in such cases. VipGo bears no responsibility for airline, immigration, or customs decisions. The scope of our assistance is contingent upon airport regulations.
Our pricing is subject to change every three months. Bookings made more than two months in advance may be affected by potential price adjustments. Customers will be notified of any changes prior to the service date and offered a choice to cancel for a full refund or accept the new price.
Service duration is capped at two hours. Any extension beyond this timeframe incurs a 100% surcharge for each additional two-hour block or portion thereof. This fee applies to delays caused by flight schedules, immigration processing, or baggage retrieval.
Customers or agencies must inform VipGo Services of any itinerary modifications.
Cancellations within 24 hours of the scheduled service are non-refundable. Cancellations made 24 to 48 hours in advance incur a 50% fee.No-shows are charged the full service amount.
Booking modifications, including passenger names, dates, or flight numbers, made within 48 hours of the service time may necessitate adjustments or incur fees up to the full booking amount, depending on availability. Previous payments are non-refundable in such cases.
A 4% transaction fee applies to all refunds. Price changes may occur between the initial booking and subsequent modifications. Customers will be charged any resulting difference. Additional payments are due upon request for changes.
Our services are independent of airline operations. We cannot be held responsible for flight delays or cancellations. Greeters are pre-booked and require full compensation, regardless of flight disruptions. Passengers bear any additional costs incurred due to airline issues.
Accurate and complete customer information is essential for successful service delivery. Incomplete details may result in service disruptions and will not qualify for refunds.
Service pricing is based on a confirmed party size. Additional guests incur extra charges, billed to the original payment method.
To secure a greeter, full payment is required. Reservations are held for 30 minutes post-payment link. Additional fees may apply for last-minute bookings, off-peak hours, holidays, or major events. Clients are responsible for baggage handling and any related charges.
Excess baggage, changes, and additional requests may incur fees. Clients are responsible for luggage and its retrieval.
Complaints must be filed within 48 hours of service completion to be eligible for refunds.
Customers agree not to defame or criticize VipGo Services publicly without prior written consent.
VipGo does not provide medical, dining, or restroom assistance. Passengers requiring assistance with mobility, vision, hearing,
cognitive, or developmental needs must contact VipGo at the provided email address to discuss specific requirements.